TECHNICAL SUPPORT FOR INSTALLERS Technical support for installers
TECHNICAL SUPPORT FOR INSTALLERS
Find quick guidance on resolving any issues with your fog cannon. Most problems can be easily fixed by reading the guides below. In the list below, you can find specific solutions to the most common questions. Flashing LED’s – cover not removed? A PROTECT Fog Cannon® provides audible (short beeps) and visual signals (flashing LEDs on the front). Overview of LEDs *: A Green LED flashes, when power is applied to the Fog Cannon™. The green LED lights up constantly, when the Fog Cannon™ has reached its working temperature and is ready for firing A Yellow LED lights up when the fluid level is low All LEDs turn off when the alarm is connected Red LED:o One flash per 10 sec. means failure of mains power **o Three blinks per 10 sec. means signal from any fire alarm system for Fog Cannon™ *Δo Four flashes per 10 sec. means low battery voltage **o Constant flashing: Serious error requiring intervention from an alarm installer * * Diodes on Xtratus®: See manual page** Requires service visitsΔ Could indicate key switch/other isolation Cover off and can see display? See here what the codes mean and how to reset once corrected Technical trouble shooter – All Fog Cannons™ – not Xtratus® Technical trouble shooter – Only Xtratus® Need to reset after changes? – Press the button that lies between the display and dipswitches for 4 seconds until the display changes and / or the bleep occurs Still have an E3 code? – Generally caused from a key switch or other isolation Still have error codes and need support? – Call us along with the machine serial number and type. Need wiring, configuring and integration support? – All current Fog Cannon™ machines Link to quick guides 600i™/1100i™/2200i™ plus IP versions 800i C™/1500i C™ plus IP versions QUMULUS® plus IP version Xtratus® & Xtratus Flex® FOQUS™ plus IP version Still need support? – Call us along with the machine serial number and type. Need in depth diagnostics? Use one of our diagnostic tools for a quick overview of your fog cannon status. Simply connect your laptop to the fog cannon and open the software. Here’s the software you need for our fog cannons: IntelliSuite: 600i, 1100i, 2200i, QUMULUS, FOQUS IntelliSuite 2: PROTECT M80 & PROTECT M90 Xtratus PC Tool: Xtratus & Xtratus Flex® Get access to the PROTECT Download Center by creating an account Need a firmware upgrade? Find and download firmware upgrades at the PROTECT Download Center Get access to the PROTECT Download Center by creating an account Need a log in access to IntelliCloud™? Send an email to info@protectglobal.com with the title ‘Log in request to IntelliCloud™’. Fluid container changing & inspection Replacing QUMULUS® fluid bag guide Older fluid bags Replacing QUMULUS® fluid bag 3 Replacing QUMULUS® fluid bag 2 Inspection guide for fluid containers Servicing check list Service checklist Other products support Nozzle changing guide Reverse fog guide Demo cable guide IntelliSuite™ installation IntelliCloud™ installation IntelliMon™ installation Still need support? – Call us along with the machine serial number and type. Dimensioning and service support Dimensioning and service guide Contact us to discuss your project – Call +45 8672 1881.
Find quick guidance on resolving any issues with your fog cannon. Most problems can be easily fixed by reading the guides below.
In the list below, you can find specific solutions to the most common questions.
A PROTECT Fog Cannon® provides audible (short beeps) and visual signals (flashing LEDs on the front).
Overview of LEDs *:
* Diodes on Xtratus®: See manual page** Requires service visitsΔ Could indicate key switch/other isolation
See here what the codes mean and how to reset once corrected
Need to reset after changes? – Press the button that lies between the display and dipswitches for 4 seconds until the display changes and / or the bleep occurs
Still have an E3 code? – Generally caused from a key switch or other isolation
Still have error codes and need support? – Call us along with the machine serial number and type.
Link to quick guides
Still need support? – Call us along with the machine serial number and type.
Use one of our diagnostic tools for a quick overview of your fog cannon status. Simply connect your laptop to the fog cannon and open the software. Here’s the software you need for our fog cannons:
Get access to the PROTECT Download Center by creating an account
Find and download firmware upgrades at the PROTECT Download Center
Send an email to info@protectglobal.com with the title ‘Log in request to IntelliCloud™’.
Older fluid bags
Contact us to discuss your project – Call +45 8672 1881.