Find quick guidance on resolving any issues with your fog cannon. Most problems can be easily fixed by reading the guides below.

In the list below, you can find specific solutions to the most common questions.

Flashing LED’s – cover not removed?

A PROTECT Fog Cannon® provides audible (short beeps) and visual signals (flashing LEDs on the front).

Overview of LEDs *:

  • A Green LED flashes, when power is applied to the Fog Cannon™. The green LED lights up constantly, when the Fog Cannon™ has reached its working temperature and is ready for firing
  • A Yellow LED lights up when the fluid level is low
  • All LEDs turn off when the alarm is connected
  • Red LED:
    o One flash per 10 sec. means failure of mains power **
    o Three blinks per 10 sec. means signal from any fire alarm system for Fog Cannon™ *Δ
    o Four flashes per 10 sec. means low battery voltage **
    o Constant flashing: Serious error requiring intervention from an alarm installer *

* Diodes on Xtratus®: See manual page
** Requires service visits
Δ Could indicate key switch/other isolation

Cover off and can see display?

See here what the codes mean and how to reset once corrected

Need to reset after changes?  – Press the button that lies between the display and dipswitches for 4 seconds until the display changes and / or the bleep occurs  

Still have an E3 code? – Generally caused from a key switch or other isolation 

Still have error codes and need support?  – Call us along with the machine serial number and type. 

Need wiring, configuring and integration support?  – All current Fog Cannon™ machines  

Link to quick guides 

Still need support?  – Call us along with the machine serial number and type. 

Need in depth diagnostics?

Use one of our diagnostic tools for a quick overview of your fog cannon status. Simply connect your laptop to the fog cannon and open the software. Here’s the software you need for our fog cannons:

Get access to the PROTECT Download Center by creating an account

Need a firmware upgrade? 

Find and download firmware upgrades at the PROTECT Download Center

Get access to the PROTECT Download Center by creating an account

Need a log in access to IntelliCloud™?  

Send an email to info@protectglobal.com with the title ‘Log in request to IntelliCloud™’. 

Fluid container changing & inspection 

Older fluid bags 

Servicing check list 

Other products support 

Still need support?  – Call us along with the machine serial number and type. 

Dimensioning and service support

Get in touch to discuss your project or support needs—call us at +45 8672 1881, or for UK inquiries, dial 0208 0450 369.