Service & Support

A well-serviced fog cannon gives peace of mind

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Service & Support

Annual service

Reliability is crucial to the effectiveness of your security system, your feeling of safety and the financial consequences in case of a burglary. Therefore, it is important to make a service and support agreement on the fog cannon installation with an authorized alarm installer.

PROTECT ™ recommends a service check of the fog cannon installation once a year.

 

 

 

 

A service check typically consists of:

  • Visual inspection of the fog fluid (the shelf life of an unopened container is 5 years and 2 years from the date of installation). If discolored, the fog fluid should be discarded
  • Examination of the battery’s load ability and age (batteries of 2 years or more should always be replaced)
  • Examination of any fault messages on the fog cannon
  • Visual inspection of the nozzle (is it intact and free of foreign bodies?)
  • Checking the tamper switches
  • Verification of the verifying sensor
  • Full-scale test, where the interaction with all systems is tested (also a possible fire alarm system)

Support here and now

If suddenly a fault arises, or in case the fluid container must be replaced, you should contact an authorized alarm installer (typically where you purchased the fog cannon).

Read the fog cannon signals

A PROTECT Fog Cannon ® provides audible (short beeps) and visual signals (flashing LEDs on the front).

Overview of LEDs *:

  • A Green LED flashes, when power is applied to the fog cannon. The green LED lights up constantly, when the fog cannon has reached its working temperature and is ready for firing
  • A Yellow LED lights up when the fluid level is low
  • All LEDs turn off when the alarm is connected
  • Red LED:
    o One flash per 10 sec. means failure of mains power **
    o Three blinks per 10 sec. means signal from any fire alarm system for fog cannon *
    o Four flashes per 10 sec. means low battery voltage **
    o Constant flashing: Serious error requiring intervention from an alarm installer *

* Diodes on Xtratus ®: See manual page 24, left column
** Requires service visits – Contact your alarm installer

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