{"id":5240,"date":"2024-03-19T14:14:49","date_gmt":"2024-03-19T14:14:49","guid":{"rendered":"https:\/\/protectglobal.com\/?page_id=5240"},"modified":"2025-01-21T10:45:09","modified_gmt":"2025-01-21T10:45:09","slug":"assistance-technique-pour-les-installateurs","status":"publish","type":"page","link":"https:\/\/protectglobal.com\/fr\/assistance-technique-pour-les-installateurs\/","title":{"rendered":"Assistance technique pour les installateurs"},"content":{"rendered":"\n<p>B\u00e9n\u00e9ficiez de conseils rapides pour la r\u00e9solution de tout probl\u00e8me concernant votre g\u00e9n\u00e9rateur de brouillard. La plupart des probl\u00e8mes peuvent \u00eatre facilement r\u00e9solus avec les guides ci-dessous.  <\/p>\n\n\n\n<p>Dans la liste ci-dessous, vous trouverez des solutions sp\u00e9cifiques aux questions les plus courantes.<\/p>\n\n\n<div class=\"ctbEditorText\">\n<h4><strong>LED clignotantes \u2013 le couvercle n\u2019a pas \u00e9t\u00e9 retir\u00e9 ?<\/strong><\/h4>\n<\/div>\n<div class=\"ctbEditorText\">\n<p>Le g\u00e9n\u00e9rateur de brouillard de PROTECT \u00e9met des signaux sonores (bips courts) et visuels (LED clignotantes \u00e0 l\u2019avant).<a id=\"1\"><\/a><\/p>\n<p><strong>Pr\u00e9sentation des LED* :<\/strong><\/p>\n<ul>\n<li>Une LED verte clignote lorsque le g\u00e9n\u00e9rateur de brouillard est sous tension. La LED verte reste fixe lorsque le g\u00e9n\u00e9rateur de brouillard a atteint sa temp\u00e9rature de fonctionnement et est pr\u00eat \u00e0 \u00eatre utilis\u00e9.<\/li>\n<li>Une LED jaune s\u2019allume lorsque le niveau de liquide est bas.<\/li>\n<li>Toutes les LED s\u2019\u00e9teignent lorsque l\u2019alarme est connect\u00e9e.<\/li>\n<li>LED rouge :<br \/>o 1 clignotement toutes les 10 secondes signifie une panne de l\u2019alimentation \u00e9lectrique **<br \/>o 3 clignotements toutes les 10 secondes signifient un signal provenant d\u2019un syst\u00e8me d\u2019alarme incendie envoy\u00e9 au g\u00e9n\u00e9rateur de brouillard *\u0394<br \/>o 4 clignotements toutes les 10 secondes signifient une faible tension de la batterie **<br \/>o Clignotement permanent : erreur grave n\u00e9cessitant l\u2019intervention d\u2019un installateur d\u2019alarme *<\/li>\n<\/ul>\n<p>* Diodes sur Xtratus\u00ae : voir la page du manuel<br \/>** N\u00e9cessite une visite de maintenance<br \/>\u0394 Peut indiquer un interrupteur \u00e0 cl\u00e9 \/ autre mode d\u2019isolement<\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Couvercle ouvert et affichage visible ?<\/strong><\/h4>\n<p><span data-contrast=\"auto\">D\u00e9couvrez ici la signification des codes et comment les r\u00e9initialiser apr\u00e8s correction<\/span><a id=\"2\"><\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-xtratus-xtratus-flex\/\" target=\"_blank\" rel=\"noopener\">D\u00e9pannage technique \u2013 Tous les g\u00e9n\u00e9rateurs de brouillard \u2013 sauf le Xtratus\u00ae<\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/troubleshooter-xtratus\/\" target=\"_blank\" rel=\"noopener\">D\u00e9pannage technique \u2013 Uniquement le Xtratus\u00ae<\/a><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">R\u00e9initialisation n\u00e9cessaire apr\u00e8s des modifications ?<\/span><\/b><span data-contrast=\"auto\"> \u2013 Appuyez sur le bouton situ\u00e9 entre l\u2019affichage et les commutateurs DIP pendant 4 secondes jusqu\u2019\u00e0 ce que l\u2019affichage change et\/ou qu\u2019un bip retentisse <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Un code E3 est toujours pr\u00e9sent ?<\/span><\/b> <span data-contrast=\"auto\">\u2013<\/span> <span data-contrast=\"auto\">G\u00e9n\u00e9ralement caus\u00e9 par un interrupteur \u00e0 cl\u00e9 ou un autre mode d\u2019isolement<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Des codes d\u2019erreur sont toujours pr\u00e9sents et vous avez besoin d\u2019assistance ?<\/span><\/b><span data-contrast=\"auto\"> \u2013 Appelez-nous avec le num\u00e9ro de s\u00e9rie et le type du g\u00e9n\u00e9rateur.<\/span><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Besoin d\u2019assistance pour le c\u00e2blage, la configuration et l\u2019int\u00e9gration ? \u2013 Tous les g\u00e9n\u00e9rateurs de brouillard actuels<\/strong><\/h4>\n<p><span data-contrast=\"auto\">Lien vers les guides rapides<\/span> <a id=\"3\"><\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-i-series\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">600i\u2122\/1100i\u2122\/2200i\u2122, plus les versions IP<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-c-series\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">800i C\u2122\/1500i C\u2122, plus les versions IP<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-qumulus\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">QUMULUS\u00ae, plus la version IP<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-xtratus-xtratus-flex\/\" target=\"_blank\" rel=\"noopener\">D\u00e9pannage technique \u2013 Tous les g\u00e9n\u00e9rateurs de brouillard \u2013 sauf le Xtratus\u00ae<\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/quick-guide-foqus\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">FOQUS\u2122, plus la version IP<\/span><\/a><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Vous avez encore besoin d\u2019une assistance ?<\/span><\/b><span data-contrast=\"auto\"> \u2013 Appelez-nous avec le num\u00e9ro de s\u00e9rie et le type du g\u00e9n\u00e9rateur.<\/span><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Besoin d\u2019un diagnostic approfondi ?<\/strong><\/h4>\n<p>Utilisez l\u2019un de nos outils de diagnostic pour un aper\u00e7u rapide de l\u2019\u00e9tat de votre g\u00e9n\u00e9rateur de brouillard. Connectez simplement votre ordinateur portable au g\u00e9n\u00e9rateur de brouillard et lancez le logiciel. Voici le logiciel dont vous avez besoin pour nos g\u00e9n\u00e9rateurs de brouillard :<\/p>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/dimensioning-service\/\" target=\"_blank\" rel=\"noopener\">IntelliSuite : 600i\u2122, 1100i\u2122, 2200i\u2122, QUMULUS<\/a><a href=\"https:\/\/protectglobal.com\/download\/xtratus-pc-tool-software\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">\u00ae<\/span><\/a><a href=\"https:\/\/protectglobal.com\/download\/intellisuite-software-2\/\">, FOQUS\u2122<\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/intellisuite-2-software\/\" target=\"_blank\" rel=\"noopener\">IntelliSuite 2 : PROTECT M80 et PROTECT M90<\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/xtratus-pc-tool-software\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Outil PC pour Xtratus : Xtratus et Xtratus Flex\u00ae<\/span><\/a><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/protectglobal.com\/fr\/create-account\/\" target=\"_blank\" rel=\"noopener\">Cr\u00e9ez un compte<\/a> pour avoir acc\u00e8s au centre de t\u00e9l\u00e9chargement de PROTECT.<br \/><\/span><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Besoin d\u2019une mise \u00e0 niveau du firmware ?<\/strong><\/h4>\n<p>Recherchez et t\u00e9l\u00e9chargez les mises \u00e0 niveau du firmware dans le <a href=\"https:\/\/protectglobal.com\/fr\/download-category\/software\/\" target=\"_blank\" rel=\"noopener\">centre de t\u00e9l\u00e9chargement de PROTECT<\/a>.<\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/protectglobal.com\/fr\/create-account\/\" target=\"_blank\" rel=\"noopener\">Cr\u00e9ez un compte<\/a> pour avoir acc\u00e8s au centre de t\u00e9l\u00e9chargement de PROTECT.<\/span><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Besoin d\u2019un identifiant de connexion \u00e0 IntelliCloud\u2122 ?<\/strong><\/h4>\n<p><a id=\"6\"><\/a> <a><br \/><span data-contrast=\"auto\">Envoyez un courriel \u00e0 <\/span><\/a><a title=\"\" href=\"mailto:info@protectglobal.com\">info@protectglobal.com<\/a> <span data-contrast=\"auto\">avec le titre &lsquo;Log in request to IntelliCloud\u2122&rsquo;.<\/span><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Changement et inspection du r\u00e9servoir de liquide<\/strong><\/h4>\n<ul>\n<li><a title=\"\" href=\"https:\/\/protectglobal.com\/fr\/download\/qumulus-fluid-change\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Guide pour le remplacement du sachet de liquide dans le QUMULUS\u00ae<\/span><\/a><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Sachets de liquide plus anciens<\/span> <a id=\"7\"><\/a><\/p>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/qumulus-fluid-change\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Remplacement du sachet de liquide dans le QUMULUS\u00ae 3<\/span><\/a><\/li>\n<li><a title=\"\" href=\"https:\/\/protectglobal.com\/fr\/download\/qumulus-fluid-change\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Remplacement du sachet de liquide dans le QUMULUS\u00ae 2<\/span><\/a><\/li>\n<\/ul>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/inspection-guide-for-fluid-containers\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Guide pour l\u2019inspection des r\u00e9servoirs de liquide<\/span><\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Liste de contr\u00f4le pour la maintenance<\/strong><\/h4>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/service-checklist\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Liste de contr\u00f4le pour la maintenance<\/span><\/a><\/li>\n<\/ul>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Autres produits pris en charge<\/strong><\/h4>\n<ul>\n<li><a title=\"\" href=\"https:\/\/protectglobal.com\/fr\/download\/changing-nozzle-instructions\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Guide pour le changement de la buse<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/reverse-fog-discharge-instructions\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Guide pour inverser le sens de la d\u00e9charge de brouillard<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/demo-cable-kit-manual\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Guide pour le c\u00e2blage de d\u00e9monstration<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/intellisuite-installation\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Installation d\u2019IntelliSuite\u2122<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/intellicloud-installation\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Installation d\u2019IntelliCloud\u2122<\/span><\/a><\/li>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/intellimon-installation\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"auto\">Installation d\u2019IntelliMon\u2122<\/span><\/a><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Vous avez encore besoin d\u2019assistance ?<\/span><\/b><span data-contrast=\"auto\"> \u2013 Appelez-nous avec le num\u00e9ro de s\u00e9rie et le type du g\u00e9n\u00e9rateur.<\/span> <a id=\"9\"><\/a><\/p>\n<\/div>\n<div class=\"ctbEditorText\">\n<h4><strong>Dimensionnement et assistance pour la maintenance<\/strong><\/h4>\n<ul>\n<li><a href=\"https:\/\/protectglobal.com\/fr\/download\/dimensioning-service\/\" target=\"_blank\" rel=\"noopener\">IntelliSuite : 600i\u2122, 1100i\u2122, 2200i\u2122, QUMULUS<\/a><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Contactez-nous pour discuter de votre projet \u2013 Appelez-nous au +45 8672 1881.<\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>B\u00e9n\u00e9ficiez de conseils rapides pour la r\u00e9solution de tout probl\u00e8me concernant votre g\u00e9n\u00e9rateur de brouillard. La plupart des probl\u00e8mes peuvent \u00eatre facilement r\u00e9solus avec les guides ci-dessous. Dans la liste ci-dessous, vous trouverez des solutions sp\u00e9cifiques aux questions les plus courantes. LED clignotantes \u2013 le couvercle n\u2019a pas \u00e9t\u00e9 retir\u00e9 ? Le g\u00e9n\u00e9rateur de brouillard [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":22346,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"text.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-5240","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Assistance technique pour les installateurs<\/title>\n<meta name=\"description\" content=\"Obtenez une assistance rapide pour vos Canons \u00e0 Brouillard PROTECT\u00ae et garantissez une installation sans souci.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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